Price Match Promise
At Trade Warehouse Direct we aim to provide our customers with the lowest prices possible all day every day. If you do happen to find a cheaper price that is identical and in stock elsewhere, we will match that price.
To qualify for a Price Match, you can contact us on 1800 302 511 or using our Online Chat or Contact Form with details of the price we are matching. The easiest way is to send us through a website link and we will look into and assess if it is eligible. To be an eligible Price Match, it must strictly adhere to the terms and conditions below.
TERMS & CONDITIONS
- We will match any current advertised price
- Trade Warehouse reserves the right to obtain evidence of the advertised price.
- The price match request applies to one item and is not applicable on bulk quantities.
- Our promise includes products which are identical and in stock either online or in store
- When assessing stock online please take into account the added cost of delivery to your location (if any). As we offer free shipping above $150 when comparing to another company any shipping costs which they charge will be considered part of the price.
- Any prices from Ebay, Amazon, Catch, Gumtree or other similar marketplaces will not be matched.
- To be eligible for Trade Warehouse price match, you must provide to us on the date of your purchase, evidence of any genuine Australian competitors who hold an authorised dealer account, advertised price for identical product (ie, same brand, colour, model and quality) as advertised in a local daily newspaper, catalogue, radio, television advert or website. The competitor must have, or had the identical product in stock at the time the product was enquired by you.
- The identical product must be a lower price than the advertised price or the price you paid for the product.
- If your claim qualifies for the Trade Warehouse price match, we will match the lower the price.
- The price match does not apply to any of the following items:
- Wire mesh lines which are out of stock
- ProChoice safety products
- Sika products
- The price match does not apply where:
- the lower price is conditional, or a price determined after the allowance of any amount for, or is part of a promotion involving, financing, installation, delivery, bundling, rebates, cash back offer, free or bonus offer, trade discount, stock clearance or any limited quantity promotion;
- the lower price is offered for a bulk purchase;
- the lower price is offered under any promotion with a third party (including, but not limited to, promotions with newspapers, exhibitions or other special events);
- the lower price is not available to the general public;
- the lower price has been discounted by the competitor by use of coupons, loyalty rewards, redemption of frequent flyer miles or similar and other offers or incentives to reduce the total cost;
- the lower price has been discounted by the competitor on the basis that the product is a display stock only, end of line, seconds, refurbished/repaired lines, ex demo, limited quantity, clearance, trade or factory seconds, second hand or similar;
- the lower price is the result of an error by the competitor;
- the Trade Warehouse customer services team is unable to verify, using reasonable means, that the lower price or the advertised product is available for purchase;
- the price match request must be submitted prior to the transaction being completed;
- requests made by resellers will not be honoured.
- The price match may be terminated or amended at any time without notice.