Due to the heavy or bulky nature of some of our products we have no choice but to implement surcharges over and above our normal flat rate delivery fees.
We have implemented these changes to ensure that we can keep the prices of our items as low as possible. Unfortunately, due to the geography of Australia, delivery costs can vary greatly. Items are sent out of our depots in Perth or Sydney and whilst we want to maintain the simplicity of having a flat rate delivery charge with free shipping over $99 we have found that heavy and bulky items to rural areas have become infeasible within this model.
Rather than penalise all Trade Warehouse customers by increasing our prices to cover these shipping costs, we have decided to apply shipping charges on heavy/bulky items to particular postcodes where the shipping costs are high.
We hope that all Trade Warehouse customers can see that this is the only sensible option in dealing with these few heavy/bulky products and ensures we are able to keep our products at our usual low prices.
Our surcharges as based exactly on what we are charged from our carriers Toll and TNT. We do no inflate these charges at all. What you pay, is what we pay.
To get an accurate quotation on your surcharges you will incurr on your order, add the items to the cart and then view the cart, complete your state and postcode and click the button "Get a Quote"
The table below provides an indication on the products which do incur surcharges to some postcodes.
|Products which attract surcharges|
|Some Batten Screws (Trade Boxes)|
|Some Type 17 Roofing Screws (Trade Boxes)|
|Some Self Drilling Screws (Trade Boxes)|
|Tornado Screws (Trade Boxes)|
|Wire Mesh Rolls|
|Shade Sail Rolls|
If you are ordering a significant amount of the above items, please call us and discuss delivery options because if we can pallatise your goods and send it with a bulk carrier, we may be able to offer a reduced surcharge that the one provided in the online quotation.